FAQ
Raqtive Hijab
Q: What is Raqtive Hijab?
A: Raqtive Hijab is a specialized head-covering designed for athletic activities. Made from lightweight, breathable materials, it offers comfort, flexibility, and modest coverage during sports and fitness routines.
Q: What makes Raqtive Hijab unique?
A: The Raqtive Hijab features high-performance fabrics that wick away moisture, enhance airflow, and provide excellent stretchability. It is designed to stay in place during vigorous movements, ensuring maximum comfort and focus on your performance.
Q: Can I wear Raqtive Hijab for various sports and physical activities?
A: Yes, the Raqtive Hijab is suitable for a range of sports and activities, including running, yoga, tennis, and basketball. It is designed to enhance your performance and ensure comfort throughout your workout.
Q: What sizes are available for Raqtive Hijab?
A: We offer a range of sizes to fit different head sizes and preferences. Please refer to our size chart to find your best fit.
Q: How do I care for my Raqtive Hijab?
A: For longevity, hand wash your hijab with mild detergent in cold water and air dry. Avoid bleach and fabric softeners as they may damage the fabric.
Q: Can I return or exchange my Raqtive Hijab if it doesn’t fit properly?
A: Yes, if your hijab doesn’t fit as expected, we offer a return and exchange policy within a specified timeframe. Please review our Return Policy for more details on eligibility and procedures.
Q: Is the Raqtive Hijab suitable for all hair types?
A: Yes, the Raqtive Hijab accommodates various hair types, lengths, and styles, providing the necessary coverage and support during activities.
Q: Can I wear the Raqtive Hijab for swimming?
A: While our Raqtive Hijab is moisture-wicking, it is not specifically designed for swimming. We are developing a swimwear collection tailored for water activities. Stay tuned for updates!
Shipping
Q: What shipping methods do you offer?
A: We offer standard shipping through reliable carriers.
Q: How long will it take to receive my order?
A: Estimated delivery time is 3-7 business days within the United States. Delivery times may vary based on location and unforeseen circumstances.
Q: Do you ship internationally?
A: Yes, we ship internationally to select countries. Additional fees may apply, and delivery times will vary.
Q: How can I track my order?
A: You will receive a confirmation email with a tracking number once your order is shipped. Use this number to monitor your shipment.
Q: What should I do if there is a delivery delay?
A: Contact our customer support team with your order details. We will investigate and provide you with an update.
Returns and Exchanges
Q: What is your return/exchange policy?
A: We accept returns and exchanges within 7 days of delivery. Items must be unworn, in their original condition, with all tags attached. For more details, refer to our Return Policy.
Q: How do I initiate a return or exchange?
A: Contact our customer support team with your order information. They will guide you through the process and provide return/exchange authorization.
Q: What reasons are eligible for returns/exchanges?
A: Eligible reasons include sizing issues, manufacturing defects, or receiving the wrong item. Refer to our Return Policy for a complete list of reasons.
Q: Will I be refunded for my return?
A: Refunds are not offered. However, we provide exchanges for a new item of equal value.
Q: Can I exchange my item for a different size or color?
A: Yes, exchanges for a different size or color are allowed, subject to availability.
Customer Support
Q: How can I contact your customer support team?
A: Contact our customer support team via phone or email. Visit our website’s “Contact Us” page for details.
Q: What are your customer support hours?
A: Our support team is available Monday to Friday, 9 AM to 6 PM (local time). We aim to respond to inquiries within 24-48 hours.
Q: Where can I find your full Delivery and Returns policies?
A: Our Delivery and Returns policies are available on our website under the “Shipping” and “Returns” sections.
Q: Are there any exceptions to the return/exchange policy?
A: We reserve the right to refuse returns or exchanges if items do not meet eligibility criteria or are returned beyond the specified timeframe. Refer to our Return Policy for details.