Refund or Exchange Policy

ONLINE CUSTOMER/STOCKIST

1. Return Conditions:

   • Items must be returned in their original condition and packaging within 14 days of receiving the shipment confirmation email.
   • Returned items are subject to a quality control inspection and approval.

2. Exclusions:

   • Reasons such as “I changed my mind,” “I don’t want it anymore,” or “The color is different from the website” will not be accepted as valid grounds for a refund or exchange.
   • Sale and discounted items are not eligible for a refund or exchange.

3. Item Conditions:

   • Items must be unused, unwashed, and unworn, and in the exact condition they were when purchased.
   • You must present the original receipt and ensure that the items are in their original packaging.

4. Exchanges:

   • Approved returns may be exchanged for another size or color of the same design.
   • Shipping costs for returning items are non-refundable and must be borne by you.
   • Ensure that the item(s) reach us safely. We recommend using registered mail with a tracking number to monitor your return.

5. Refunds:

   • Once your return is received and inspected, we will email you to confirm receipt and inform you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and you will be notified when payment is ready.

6. Late or Missing Refunds:

   • If you have not received your refund, please contact us at admin@raqtive.com.

Please note: We reserve the right to amend this policy without prior notice. If you have any queries about returns or exchanges, please call us. We will be happy to assist you.